/zhebus/support
Support
A question, a bug, or an idea for ZheBus? Check the answers below, or send a message.
Contact
Opens a short form. The app name is filled in for you.
Common questions
Why is the bus timing not always accurate?
Bus timings come from LTA and include both real-time and scheduled estimates. Scheduled timings (shown in grey) are based on timetables and may be less accurate, as the bus may not be GPS-tracked.
Real-time data is usually reliable, but unexpected operational changes, like inserting an extra bus to ease crowding, can cause discrepancies even in live updates.
Why did the app select the wrong bus stop?
The app selects the bus stop nearest your current location. If there are several nearby stops, it might not pick the one you expect. Tap your preferred stop on the map to select it.
Why isn't the nearest bus stop auto-selected?
If you've tapped a bus stop on the map, the app remembers your selection for 15 minutes and won't auto-select the nearest stop during that time. To return to auto-selection, tap the current location button on the map.
My bus stop is missing
There's likely another stop nearby. The app hides overlapping stops to keep the map clear. Zoom in on the map to reveal them.
How does Live Activity work?
Live Activity works for buses from one bus stop at a time. Enabling it for a bus at a different stop replaces the Live Activity from the previous stop.
With several buses enabled, it shows only the one arriving soonest, updating in real time. You'll get an alert when that bus is arriving, and the Live Activity ends once it has departed, assuming you've boarded.
How do I turn Live Activity on or off?
Swipe left on a bus number row and tap the bell icon. You can also end it from the Lock Screen by swiping left and tapping Clear, or by swiping left fully.
I enabled several buses. Why does Live Activity show only one?
It's designed to show only the bus arriving soonest, so you can focus on the one you're most likely to catch.
Why does the Live Activity dismiss itself?
Once the soonest bus has arrived and departed, the app assumes you've boarded and ends the Live Activity, even if you had several buses enabled.